Customer care

Marleni Alburqueque, Trade Aid shop staff member, Auckland

Welcome to Trade Aid customer care.

Here you can find useful information about your delivery, freight charges, and our returns policy.

Read all about our terms and conditions, policies, and browse our frequently asked questions.

Looking for your nearest Trade Aid shop or stockist? We have shops throughout New Zealand where you can discover your favourite Trade Aid products.

If you can’t find the answer to your question here, or would like to say hello, please get in touch with us directly. We would love to hear from you.


Delivery, freight and returns

Find out about your delivery Learn more

Our policies and terms

Learn about our policies and terms Learn more

Contact us

We would love to hear from you Learn more


Browse our frequently asked questions Learn more

Find a shop or stockist

Find your nearest Trade Aid shop or stockist Learn more

Product recalls

Please check for recent recalls Learn more