Updated 17:00pm Friday 3rd April, 2020
Since we first started operating in 1973, integrity, fairness and care for others have been the heart of Trade Aid operations. Under Alert Level 4 we will continue to operate in a way that is transparent, puts people before profit and limits the spread of the virus.
While we continue to supply the essential products of food and soap during the pandemic, we are committed to providing our customers with transparent information about our supply chain and operations.
Our online shop is open to both wholesale customers and the public.
Late last week we temporarily closed our online shop to the public, while we established our staffing capacity and reviewed the information available to us regarding essential products. We have since re-opened the online shop to the public.
We are selling food and soap products only. We will continually review our offering, adding or removing products, as we receive updated information on what is deemed to be an essential product.
What official information are we using to continue to operate?
We are reviewing the covid19.govt.nz Essential Services webpage daily. As at today’s date, we are operating under:
We were invited by MPI to register for safe practice during the COVID-19 lockdown for both our Trade Aid Importers business and our Sweet Justice Chocolate Factory. We have provided MPI with information on 11 critical questions about how we will stop the spread of COVID-19 while we continue to operate. Our registration has been received, and as yet MPI have not requested any further information. We will implement the required safety practices as we continue to operate, and will fully cooperate with MPI, should we receive any further advice or site visits.
Our supply chains.
The food products we sell on our website have a “Who made this” tab where you can find information or short videos about the trading partners. Many of our partners are posting updates on their own Facebook pages and websites. We encourage you to use these sources to find out more about them.
How COVID-19 is impacting our trading partners
With such a crisis affecting our own daily lives, it’s hard to make room in our hearts and minds for those who are already facing significant hardship. This includes our trading partners, who are also people we care deeply about.
We are receiving regular updates and are encouraged to have hope when we receive messages like this one from a partner based in India, “it is a call for humanity to remind ourselves that we need one another and we are interconnected. May everyone be enlightened and work for the good of the other.”
The reality is that the producers who make our products are extremely vulnerable in a pandemic such as this, and New Zealanders are now experiencing first-hand some of the harsh realities that our trading partners face every day. Our trading partners however cannot rely on meaningful government help within their own countries, and even where governmental help may exist in these countries, they may well be excluded from receiving it. For those living day to day at the best of times, this is a crisis situation.
Keep buying Fair Trade
Your ongoing purchase of Trade Aid products at your local supermarket, organic retailer or by contactless purchase through our online store will continue to make a difference to the most vulnerable in our global community. By choosing to buy Fair Trade in this current environment, you are helping us to provide a very tangible lifeline to those that need it most.
Updated 16:00pm Friday 27th March, 2020
Updated 13:20pm Thursday 26th March, 2020
Today all of Aotearoa has joined together in a commitment to love and protect the most vulnerable in our nation. With that in mind, we are fully supportive of yesterday’s decision to restrict online sales of non-essential items.
As of 11.59 pm 25 March, we are processing only food orders. We will not be shipping artisan craft products until the restrictions are lifted.
Can I still order an artisan craft product, and simply wait for shipping restrictions to be lifted?
No. We do not have the facility to save orders for a later date. We ask that you do not add artisan craft products to your shopping cart.
What food products can I order?
We have a wide range of organic and fair trade products. See our full range here.
Can I order Beauty and Wellbeing products?
Soap is the only Beauty and Wellbeing product we are currently shipping. See our full range here.
It is difficult to determine what products in our Beauty and Wellbeing category are classed as essential. We may add products as we receive further advice.
What does this mean for my recent order?
Any orders placed before 11.59 pm on 25th March will be processed and shipped.
Any orders received from today (26 March) that include artisan craft products will only have food items shipped. Our Customer Service team will be in touch with customers who have placed orders that include craft items, to confirm whether you would like to cancel your entire order or whether you would still like your food items dispatched.
At Trade Aid we have always believed that every single person has the power to change the future. Every choice you make matters. Let the following four weeks be a chance to build your compassion, patience and appreciation of life’s small joys. We will emerge a kinder, fairer community. As always, thank you for your ongoing support of Trade Aid and our trading partners.
Tuesday 24th March, 2020
Following yesterday’s announcement of the 48 hour transition to Alert Level 4, we would like to update our customers on the status of our business.
Trade Aid Importers Ltd is a supplier to supermarkets, food and beverage manufacturers and other FMCG organisations. As such, it is an essential business and our Christchurch-based operations will continue to operate at Level 4.
Our online store is open
Customers can shop for food products through our online shop. Please shop as you normally would.
Our Christchurch warehouse staff are working hard to fulfil all orders placed online or by email or phone. We appreciate your patience as we work through higher than usual volumes. The Sweet Justice chocolate factory, which makes all Trade Aid chocolate, is also in operation. All staff are following health, hygiene, physical distancing and shift isolation protocols.
Our wholesale channel is open
Wholesale customers can continue to use our online shop or use our Customer Service channel to place wholesale food orders. We have a small team of staff working from home who will assist you.
Our retail stores are closed
Unfortunately, the essential business classification does not apply to our Trade Aid retail stores, which are now closed until further notice. Our people are the heart of Trade Aid and we are working to support all affected retail staff and volunteers.
In this constantly evolving situation, we are keeping up to date and following the latest Government led actions. We will continue to post any updates on our website and Facebook and Instagram. You can also sign up to our newsletter to receive updates.
The government site https://covid19.govt.nz has everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates.
We’re here to assist and support you during these difficult times. You can call us on +64 3 385 3535 or freephone 0508 TRADE AID (872 332) during office hours Monday to Friday, 9:00 am – 4:30 pm. Alternatively, you can reach us by email at firstname.lastname@example.org.
Together we can get through this difficult time. Every act of self isolation we take now is an act of love and compassion to the most vulnerable in our society. We will emerge a kinder and more connected global community.
Thank you for your ongoing support of Trade Aid and our trading partners.