Product recall
Trade Aid Importers advises that we are voluntarily recalling the SIPA ‘Clown Counting Set’ (product code 09.13.1170) due to a safety hazard of a small part.
Trade Aid received a shipment in 2015 with an old, smaller version of this product. In this shipment the product’s smallest ring is not safety compliant and must be recalled. In orders previous to, and post the 2015 shipment, the smallest ring has been a larger safety compliant version. In the non-compliant version the smallest ring measures 3.1cm and in the newer, compliant version the smallest ring measures 3.5cm.
All owners of this product are asked to bring it into a Trade Aid shop or place of purchase to identify if they have the new or old version of the ‘Clown Counting Set’. If owners are found to have the smaller non-compliant version a full refund will be provided, or a replacement with the safety compliant version, no receipt is required. Alternatively owners can contact Trade Aid directly. This item was stocked at Trade Aid stores, Trade Aid website, Addington Store (Christchurch), Kilmarnock Toys (Christchurch), Living Nature (Kerikeri), University Bookshop Otago (Dunedin), and Marmalade Clothing and Curiosities (Oxford).
Read the public release here >
Consumer questions may be directed to Trade Aid’s customer service desk at 0508 872 332 (Monday to Friday), or via email to craft@tradeaid.org.nz. During a weekend, please contact your local Trade Aid store. A list of Trade Aid’s 30 shop locations and phone numbers nationwide is at www.tradeaid.org.nz.
Media enquiries may be directed to CEO Geoff White (Tel 03 385 3535 or geoff.white@tradeaid.org.nz.)
Please see here for more information and for the official recall notice >
On the left is the non compliant, set. The product on the right is the newer, compliant version.
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