Updated 3:50pm Wednesday 12 August, 2020
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Following yesterday’s COVID-19 announcement, we have implemented the following operating procedures from 12:00pm today to help keep our customers and team safe:
- Trade Aid retail stores in Auckland including Sylvia Park, Ponsonby, Henderson and the Northwest Marketplace are closed under Alert Level 3. All other Trade Aid stores across Aotearoa are open and adhering to Level 2 operational measures including social distancing and hygiene practices to prevent the spread of COVID-19.
- Our entire online store is open with all food products, home and living, personal accessories and children’s toys and gifts being shipped as usual. Our freight companies have reinstated contact-free delivery measures in the Auckland region.
- Trade customers can continue to order products online or through our Customer Service team. You can call us on 03 385 3535 or Freephone 0508 TRADE AID (872 332) during office hours Monday to Friday, 9:00 am – 4:30 pm. You can also reach us by email at customerservice@tradeaid.org.nz.
Every purchase in a Trade Aid store or online store, or from one of our retail partners will continue to have an impact where it is needed most. Thank you for your ongoing support.