Product recall

On January 27th, 2017 we issued a voluntary recall notice for a small number of products, including a model of flute, because lead was detected in the paint. While we are grateful to have received a number of returns, we are not satisfied that enough have been returned and are keen to account for a greater proportion of those sold.

 

We are issuing this second notice in the hope that some customers who may have missed the first announcement may be made aware of the situation. 

 

Please see full details of this product recall below.

 

We would like to hear from you if you've seen the notice but have disposed of the product yourself rather than through the returns and refund process as outlined in the first recall. 

 

Additionally we'd like to hear from you if you saw the notice, had purchased one of these products as a gift and have passed on the recall notice to the recipient. 

 

Please drop us a line by email craft@tradeaid.org.nz, or free-phone 0508 872 332.


Thank you for your attention and assistance in dealing with this unfortunate situation.




The affected products are: 

EMA Painted Flute model 09.22.1316 (Only products sold from October 2016 – January 2017) 

EMA Nesting Dolls models 09.22.9523, 09.22.9524, and 09.22.9525 (Only products sold from October 2016 – January 2017)

EMA Nesting Doll Bookends model 09.22.9540 and Frog Nesting Dolls model 09.22.9528 (any date sold)






Please read the most recent public release here.

Consumer questions may be directed to Trade Aid’s customer service desk at 0508 872 332 (Monday to Friday), or via email to craft@tradeaid.org.nz 


During a weekend, please contact your local Trade Aid store. A list of Trade Aid’s 30 shop locations and phone numbers nationwide can be found here.  

Media enquiries may be directed to CEO Geoff White (Tel 03 385 3535 or geoff.white@tradeaid.org.nz.)

See here for official product recall notices:


Recall notice: EMA Painted Flute model 09.22.1316

Recall notice: EMA Nesting Doll Bookends model 09.22.9540 and Frog Nesting Dolls model 09.22.9528

Recall notice: EMA Nesting Dolls models 09.22.9523, 09.22.9524, and 09.22.9525