FAQ's

The natural vanilla flavour we use in our chocolate is made using raw materials which are extracted (not synthesised) from natural sources (including vanilla) which are vegan, gluten and allergen free, GMO-free, halal and kosher.

The Natural Vanilla Flavour is not certified organic however, it has been approved for use in certified organic products and complies with the provisions for use of Natural Flavours as established in the Assure Quality Organic Standard under which we are certified.

Trade Aid uses Econic compostable wrappers for our chocolate. Compost trials completed by Econic, have shown that their bags can break down into small fragments in as little as 16 weeks. However, the rate of breakdown will vary depending on the compost environment, temperature and humidity. Therefore, it will likely take longer to break down if you live in a cold climate.

Trade Aid uses Econic compostable wrappers for our chocolate. You can put your used wrappers in your own home compost or worm farm, containing heat, water, oxygen, soil and micro-organisms. They can also be disposed of in a commercial composting facility if you have one in your area. To find out more about the wrappers check out www.econicpack.com.

No, we make our chocolate from cocoa liquor and cocoa butter rather than processing the cocoa beans ourselves. There is a very good reason for this, thecocoa producers we work with are striving to gain a greater share of the value of their product and do this by exporting processed product.  With full control of our supply chain and by buying our beautiful cocoa semi-processed from our trading partners we can help to return the highest value possible to the cocoa growers and trading partners we work with. How great is that?

It’s made right here, with love at The Sweet Justice Chocolate Factory, our fair trade organic factory in Christchurch, New Zealand.

We source cooperatively farmed cocoa from our trading partners in the DominicanRepublic, Ecuador and Peru. Our sugar comes from Manduvira, a farmer-owned co-operative in southern Paraguay

We source some of our other ingredients locally including organic milk powder, and salt from Marlborough. The toffee and mint pieces in some of the bars are made from fair trade sugar from our partners Manduvira and Norandino and are then made into sweets locally.

All of Trade Aid chocolate like many other chocolate brands will contain a cocoa % on the label. This refers to the cocoa percentage of the bar (by weight) that is derived from the cocoa bean. The main ingredients in chocolate derived from the cocoa bean are ‘cocoa liquor’ (also known as cocoa mass) and ‘cocoa butter’.

For example, Trade Aids Pure Dark 70% block contains a minimum of 70% cocoa solids, which is made up from cocoa liquor and cocoa butter. The other 30% of the product will be made up from Cane Sugar, Sunflower Lecithin and Vanilla Flavour.

Trade Aid dark chocolate contains no dairy ingredients. However, we do produce milk chocolate at the factory and there is some shared equipment used for processing dark and milk varieties. While a strict allergen management plan is in operation we cannot guarantee that our dark chocolate is completely dairy free. For that reason, all our chocolate displays a ‘may contain: milk’ statement.

Our entire Bar, Block and drops range are gluten free. All our chocolate is tested for the presence of gluten and adheres to the Food Standards Australia New Zealand legislative requirements for food labelling. We also ensure that any new ingredients sourced are tested for the presence of gluten.

Our gifting range chocolate which includes Chocolate Coated Cashews, Chocolate Coated Almonds and Chocolate Coated Raisins are packed on a premise that also handles gluten containing products. For that reason, we do not put a gluten free claim on these products.

Sadly at this stage, we do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.

Please contact us or call our customer services team on 0508 872 332 for assistance.

You will have seen a variety of products using the Fairtrade Mark, for a product to display the Fairtrade Mark it must meet the international Fairtrade social, economic and environmental standards which are set by the certification body Fairtrade International. These standards are agreed through a process of research and consultation with key participants in the Fairtrade scheme, including producers themselves, traders, NGOs, academic institutions and Labelling Initiatives such as Fairtrade Australia & New Zealand.

Products carrying the WFTO Label are made and traded by Guaranteed Fair Trade Organisations like Trade Aid, dedicated to the sustainable fair trade economy. Every purchase of products with the WFTO Label supports small producers and their communities. The Guarantee System is not a product certification system. It is an assurance mechanism that fair trade is implemented in the supply chain and practices of the organisation. This accreditation means that when you buy our products you can be assured that fair trade is implemented not only throughout the production supply chain, but in the practices of our organisation too.

Trade Aid uses Econic compostable wrappers for our chocolate. Econic® bags are compostable when disposed of in a composting environment containing heat, water, oxygen, soil and micro-organisms.  Your home compost or worm farm is perfect for breaking down the wrappers. To find out more about the wrappers check out www.econicpack.com.

We sure can. We source cooperatively farmed cocoa from our trading partners in the Dominican Republic, Ecuador and Peru. Our sugar comes from Manduvira, a farmer-owned co-operative in southern Paraguay.  As part of the work we do we build relationships with our partners and visit them on their home soil.

No, our chocolate is a blend of cocoa from Ecuador, Dominican Republic and Peru, but it is possible that we will explore having single origin chocolate varieties as part of our range in the future.

You can buy our delicious, fair trade, organic chocolate at any of our Trade Aid stores nationwide. You will also find the full range on our online store www.tradeaid.org.nz. Find us in selected New World and Pak n Save stores, along with a range of organic and specialty stores across the country. To find the stockist nearest to you check out the stockists’ page on our website.

Our Dark chocolate range is suitable for a vegan diet. However, as we produce milk chocolate on the same line there is a small possibility of cross contamination from milk. For that reason, we display a ‘may contain; milk’ statement on all our packaging to warn consumers with severe allergies to milk and milk products. This labelling meets the guidance as displayed on the Vegan Society website.

No. We use Sunflower lecithin as an emulsifier in our chocolate. However, there is a possibility of cross contamination of soy from one of our other ingredients. For that reason, you will see a ‘may contain: soy’ statement on all our packaging.

Yes, all our chocolate range except for some of our gifting items are certified organic through Assure Quality. Our unique registration code is NZ504 which is displayed on the logo on pack. One of our gifting items, Chocolate Coated Almonds is not certified organic. However, the chocolate component of this product is made with certified organic chocolate.  

All our chocolate products have above 70% of fair trade ingredients (in dry weight). The organic New Zealand milk in our milk chocolate range is the biggest non fair trade component. Our range of flavoured dark chocolates all have over 95% of fair trade ingredients and the plain dark bars are made of 99% fair trade ingredients.

All of our chocolate has the WFTO product label. This accreditation means that when you buy our chocolate you can be assured that fair trade is implemented not only throughout the production supply chain, but in the practices of our organisation too.

Some of our items are not available online as they come in variable colours and sizes and we are not able to differentiate them for online customers. They may be available at your local Trade Aid store.