You can reach us through our Contact Us page on the website. We’re here to help with any questions or concerns you may have.
Trade Aid has been advocating for modern slavery legislation in New Zealand for decades. We have been involved in numerous campaigns and petitions to ensure that products made with slave labour are banned from importation. We continue to work closely with other organisations and the government to promote effective legislation against modern slavery.
We partner with fair trade-certified suppliers and follow strict guidelines to ensure our products are ethically sourced. This includes paying fair prices, supporting sustainable farming practices, and ensuring good working conditions for all workers involved in our supply chain. We are guaranteed members of the WFTO.
We offer various shipping options to meet your needs. Please visit our Delivery, Freight & Returns page for detailed information on our rates, delivery times, and policies.
Yes, many of our products, such as our sugar and cocoa products, are certified organic, ensuring they are produced without harmful pesticides and chemicals.
The 10 WFTO Fair Trade Principles are guidelines that fair trade organisations follow to promote social, economic, and environmental justice. They include creating opportunities for economically disadvantaged producers, ensuring transparency and accountability, fair trading practices, payment of a fair price, ensuring no child labour or forced labour, commitment to non-discrimination, gender equity, and women’s economic empowerment, ensuring good working conditions, providing capacity building, promoting fair trade, and respecting the environment.
You will have seen a variety of products using the Fairtrade Mark, for a product to display the Fairtrade Mark it must meet the international Fairtrade social, economic and environmental standards which are set by the certification body Fairtrade International. These standards are agreed through a process of research and consultation with key participants in the Fairtrade scheme, including producers themselves, traders, NGOs, academic institutions and Labelling Initiatives such as Fairtrade Australia & New Zealand.
Products carrying the WFTO Label are made and traded by Guaranteed Fair Trade Organisations like Trade Aid, dedicated to the sustainable fair trade economy. Every purchase of products with the WFTO Label supports small producers and their communities. The Guarantee System is not a product certification system. It is an assurance mechanism that fair trade is implemented in the supply chain and practices of the organisation. This accreditation means that when you buy our products you can be assured that fair trade is implemented not only throughout the production supply chain, but in the practices of our organisation too.
Sadly at this stage, we do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.
Please contact us or call our customer services team on 0508 872 332 for assistance.
You can support fair trade by purchasing fair trade products, educating yourself and others about the importance of fair trade, and advocating for fair trade policies and practices. By choosing fair trade, you help ensure that producers and workers receive fair compensation and work in safe conditions.
Through fair trade, we help improve the lives of farmers and workers by providing them with fair wages, safe working conditions, and opportunities for community development. Our partnerships contribute to better healthcare, education, and economic stability for these communities.
We have a return policy in place to ensure customer satisfaction. If you’re not happy with your purchase, please visit our Delivery, Freight & Returns page for instructions on how to return or exchange a product.
Trade Aid recognises its 50 years of achievements and success during which the lives of thousands of producers and farmers have been improved. Trade Aid also has a responsibility to ensure the organisation’s viability for the next 50 years. Like many other retail businesses, Trade Aid has faced a challenging environment in the past two years. The cost-of-living crisis has led to rising costs and diminishing sales, which has significantly impacted on the organisation’s financial performance.
To ensure its ongoing sustainability, Trade Aid has made the difficult decision to begin the process of progressively reducing its retail network. However, through focusing on importing, wholesaling, and selling online Trade Aid remains committed to its purpose; to improve producers and farmers’ lives through providing them with a fair income and a way out of structural poverty, and to raise Kiwi’s awareness of fair trade.
We are grateful for the support from our local customers and will continue to offer our products through our website.
Our products are sourced from various fair-trade partners worldwide. We source cooperatively farmed cocoa from our trading partners in the Dominican Republic and Peru. Our sugar comes from Manduvira, a farmer-owned co-operative in southern Paraguay. To see where specific product is sourced, view the product page on our website.
Fair trade is a global movement that aims to ensure fair prices, decent working conditions, and fair terms of trade for farmers and workers. It supports sustainable development and advocates for better trading conditions for marginalised producers and workers.
Yes. We have started using a new filter paper for our teabags from Tea Promoters India (TPI). Unlike most other tea bags this new material is 100% plant based and contains no polypropylene (used to add strength and seal-ability) instead using starch-based PLA. Our tea bags have no strings, staples or tags and will break down in commercial composting systems and home worm farms.
This new material has only recently become available and is a certified compostable heat-sealable material combining high performance with special focus on reducing the environmental impact after use. It has been specifically designed to perform at the same high level as plastic based heat-seal material, but with the advantage of meeting the regulatory requirements for composting industrially, and is certified compostable by TÜV Austria with the OK Compost Industrial label.
Some of our items are not available online as they come in variable colours and sizes and we are not able to differentiate them for online customers. They may be available at your local Trade Aid store.