PRIVACY AND TERMS
We appreciate your support of Trade Aid and our vision for a more just world. The following are our website policies to ensure that your online visit to our website is secure, efficient and respects your privacy.
- Security Policy
- Email Policy
- Terms of supply
- Returns and damaged goods
- Product descriptions
We are committed to protecting our customers' privacy and security. We do not share your information outside our organisation or sell your information to third parties.
What personal information do we collect?
We collect information from visitors to our website when :
- you register for an online account (your name, email address and a password)
- you contact us with a query about Trade Aid and our products and services.(your name, email address and a password)
- Through your use of this site (and the functions it offers such as making an online purchase or requesting resources etc)
- To create an account for you
- To respond to your queries
- To record and process your order (including payment) more efficiently and provide a higher level of customer service.
- To add your details to our database (with your consent only) so that we can keep you informed on specials, issues, promotions or events via email.
- To improve our service to you.
- Any other reasons which we may notify at the time the information is collected.
- We will record information as you provide it to us.
Storing your information
You can be assured that Trade Aid respects your privacy and will take all reasonable steps to ensure that information held is accurate, up-to-date, complete, relevant, not misleading and is used only for the purposes stated in this policy.
Updating your information
We will, where possible, provide you with access to any information we may have about you. We will take reasonable steps to correct the information so that it is accurate. When informed of any errors we will correct this information. We will ensure information is up to date as you provide it to us (when informed of any errors in the information). You can make changes to your personal information such as email address and name by using the "Log in" page on our website and modifying this yourself, or by calling us during business hours on 0508 TRADE AID (872 332).
No sale of personal information
Under no circumstances will Trade Aid sell or receive payment for licensing or disclosing your personal information. We will not disclose any personal information about you to other companies or individuals, with the exception of our delivery companies, retail system and web service provider and debt collecting services for debt collection purposes only. Such companies and individuals will have access to specific personal information required to make deliveries or carry out specific tasks, but may not use your details for any other purposes.
Our on-line shop uses a technology called 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive to facilitate your shopping experience and permits our website to recognise you when you return. These cookies do not track your individual information. Credit card information is never stored in the cookie.
Policy Changes and Feedback
Customer information that we maintain is stored on secure servers with access limited to staff members who have a need to interact with the machines or the information stored on them. Remote access is encrypted to prevent third parties from intercepting and interpreting the data.
For online purchasing, we use SSL technology, which encrypts (scrambles) your information whenever we are receiving or transferring your details on our site. There are visual clues on screen that tell you when you have entered a secure environment. In the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid. If at any stage you do not see the padlock symbol or are unsure about your security, please do not hesitate to contact us on 0508 TRADE AID (872 332)
Removing your name from our mailing list
In accordance with the Anti-spamming law, every promotional email message we send includes an email address to which you can respond to unsubscribe. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. You can also let us know that you wish to be removed from our mailing list by using the "Contact Us" page on our website, or by calling us during business hours on 0508 TRADE AID (872 332).
If you unsubscribe you will still receive emails specifically related to any online orders you may make.
Terms of Supply
When we receive a valid order from you, if we accept this offer to purchase product we will confirm our acceptance via email that we have received and will process the order. If we decline we will contact you with the reasons why we have chosen to decline your order. We will endeavour to supply you with the goods ordered using this website, but Trade Aid will not be liable to any person if we decline to fulfil, or are unable to fulfil, an order. We will notify you as soon as reasonably possible when we become aware of being unable to fulfil your order and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).
Please see our freight policy
Delivery fees will be calculated on this website before you make your purchase. In some cases an additional delivery fee may be required for extra large or heavy items and we will contact you before we continue with your order. Should your order incur an additional charge, we will advise you prior to processing your order, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.
Deliveries are made by courier throughout New Zealand; however in some remote or isolated areas an additional delivery charge and delivery time may be required. We do not deliver outside of New Zealand, but we are able to process orders from overseas delivered to a New Zealand address.
Retail online sales delivery charges are based on a simple cost recovery basis and all orders are charged $6.50 for delivery within NZ. Wholesale customers freight is calculated at a minimum of $6.50 or 4.5% of the purchase value.
Returns and Exchanges Policy
At Trade Aid, we stand by the quality of our product. Customer satisfaction is important to us. Customers who have made retail purchases from our website can return product purchased from us for a full refund or exchange within 14 days of purchase using the following process:
- Ensure the product is undamaged and in original condition and packaging.
- Return the product within 14 days from the date of the invoice.
- Enclose the packing slip or invoice with the product you are returning.
- Return product to the Trade Aid Importers warehouse at the following address:
174 Gayhurst Road
If the products are damaged or faulty when they are delivered to you, please call us on 0508 TRADE AID (872 332) and we will arrange to replace the damaged product(s) at no additional cost to you.
Once the product has been returned to Trade Aid, and on inspection Trade Aid deem the product to be faulty, we will refund both the price you paid for the product and the delivery costs. If product has been damaged in transit please call us on 0508 TRADE AID (872 332) and we will arrange to replace the damaged products(s).
Customers who have made corporate or bulk purchases from our website can only return product purchased from us if it is faulty or damaged in transit. In this case, please call us on 0508 TRADE AID (872 332). Trade Aid will endeavour to replace the damaged or faulty product or, where this is not possible, issue a refund for the purchase value and agreed freight charges.
Description of Products
Product information given on the Trade Aid website or in our promotional materials is for your guidance but does not afford a guarantee of use. Common sense and discretion are advised in the proper and safe use of all products purchased from us.
Trade Aid takes reasonable care to ensure that all details, descriptions and prices of products appearing on our website or promotional materials are correct. Although we aim to keep these details as up to date as possible, the information, including product descriptions, appearing on this website at a particular time may not always reflect the position at the exact moment you place an order.
We cannot guarantee that your monitor’s display of any colour will be accurate. We will endeavour to deliver the corresponding products but do not warrant that the products we deliver to you will be identical to those displayed in the photograph or on your monitor.
Many of our products are handcrafted items. As a result, many items will differ slightly in colour and/or size.
The prices for the products listed on this site are in New Zealand dollars and include GST, but not any delivery charges. We endeavour to ensure that all prices listed on this site are consistent with the prices offered at our stores. Trade Aid reserves the right to alter or correct prices without notice if necessary. If this occurs after you have placed an order we will contact you prior to processing your order to ascertain whether you still wish to purchase the affected products.
Prices for goods and services on this website are usually displayed inclusive of goods and services tax ("GST"). However, where corporate or bulk prices are displayed these are exclusive of GST.
Risk and Ownership
The risk of any loss of, or damage to, the products will pass to you on delivery, but legal and beneficial ownership will remain with Trade Aid until all sums owed to us, in respect of those products and all other products and services supplied by us, are paid in full. While property in the products remains with us, we have the irrevocable right to enter your premises where the goods are located and take possession of and remove the goods. Until ownership passes, you hold the products as bailee for Trade Aid.
Our liability for any claim, damages, loss or expense related to the supply by us of goods or services is limited to the cost paid by you for the goods or services except where statute expressly requires otherwise. To the fullest extent permitted by law we will not be liable in any event whether in tort (including negligence), contract or otherwise for any loss of profits or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person.
Other Important Notices
Changes to Terms and Conditions
We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website. By continuing to access the website, you agree to be bound by the amended terms and conditions.
If at any time we do not enforce any of these Terms or grant you time or other indulgence, we will not be construed as having waived that term or our rights to later enforce that or any other term.
If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.
These Terms are governed by New Zealand law and you agree to submit to the exclusive jurisdiction of the New Zealand Courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
The contents of this website are copyright property of Trade Aid Importers or its suppliers. You may view this site and electronically copy or print hard copies of parts of it for your personal, non-commercial use only. You may not distribute, reproduce, display, publish or otherwise commercialise any part of this website without our written permission.
This site contains trademarks belonging to Trade Aid. Except with our prior written approval, Trade Aid does not authorise the grant of any license or right to use those trademarks. Trade Aid prohibits use of any Trade Aid logo and trademark as a 'hot' link to any non-Trade Aid site unless the establishment of such link is approved in advance by Trade Aid in writing.
Linked Sites and Advertising
Our website may include links to third party sites. Since we do not control such linked sites, we encourage you to review the privacy policies of these third party sites. Trade Aid is not responsible for the the content of any linked site or liable for any direct or indirect loss of damage suffered by you from accessing, using, relying on or trading with third parties. These links are provided as a convenience and their inclusion does not imply Trade Aid's endorsement of the site or any association with their operators.
Trade Aid reserves the right to prohibit links to its website and you agree to remove or cease any link upon our request. You may not frame any part of the website material by including advertising or other revenue generating material.
The materials contained on this website are provided "as is” without warranties of any kind, either express or implied. This website is a general information service only. Use of the website material is at your own risk. Trade Aid is not responsible for any adverse consequences arising out of the use of information contained on the website. You should assess whether the material provided is appropriate in light of your own objectives, situation and needs. Trade Aid does not give any warranty of accuracy or reliability of information contained on the website to you or any other person.
We do not guarantee that any content will be current, accurate or complete when you access it. However, we will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.
Limitation of liability
While reasonable care has been taken to ensure the facts stated in the website are accurate and the opinions given are fair and reasonable, neither Trade Aid nor its contractors or employees, to the fullest extent permitted by law, will be responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits) out of the use of, or the inability to use, the materials on this site. This limitation of liability applies even if Trade Aid or a representative has been advised of the possibility of such damages.
Terms of supply
Copyright © 2013 Trade Aid Importers Ltd.