Web store Delivery & Freight Policy

Freight and handling charges

Delivery charges are calculated and added to your order before you make your payment.

At present, retail orders $49 and over have no freight charge. Orders $49 and over that have large or heavy items or require delivery to some rural and remote areas may require a freight charge. We will advise by email when you place your order if a higher delivery charge is required. We will not send the goods without your approval of this higher rate.

For wholesale orders, our delivery charges for orders less than $150 are set at a standard price to cover the majority of purchases. We operate this as a simple cost recovery exercise. Our freight and handling cost for these purchases is a simple $6.50+GST. For orders over $150 a calculated freight amount is added to your order which is 4.5% of the total amount. Freight charges are added to your order before you make payment and is visible during the checkout process.

Higher charges will apply for large/heavy items and also for deliveries to some rural and remote areas. We will advise you by email when you place your order if a higher delivery charge is required. We will not send the goods without your approval of this higher rate.

Freight charges are in New Zealand dollars and include GST, this covers all handling and delivery charges.

The delivery company used is dependent on your delivery location and the size of the items ordered. Under normal circumstances your order will be despatched within 2 days and arrive within a week. Please note that your order may be sent in more than one parcel.  Dispatch and delivery days are Monday to Friday.

We support delivery of all of our products anywhere in New Zealand; however some isolated regions may require additional delivery time. If this is the case for your area we will notify you of this prior to processing your order. We do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.

All of our orders are sent via courier. We can not deliver to Post Office Boxes or Private Boxes.

More information

If you have questions about our freight costs or any freight issues, please contact Customer Service on 0508 872 332 (between 8am and 5pm) or email us on customerservice@tradeaid.org.nz